Three Bowl Extra Large Size Elevated Dog Feeder 18”

I still have questions….Great! We have a lot of answers!

A LITTLE ABOUT US...

We are a small, family-owned business. Tom and I both work non-stop doing what we love best and feel very grateful for this opportunity. We are located just outside of Kansas City, Missouri. So your new furniture will be made in the USA! We have many kids between us...and we have even more dogs! We have total of six furbabies so we know a thing or two about the trials and joys of having pets. Here are our furbabies. From left to right, Dottie doodle, Ernie, Harry, Gus and in the front are Layla and Betty.

WHAT SIZE FEEDER DO I NEED
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~ How do I measure my pet for an elevated dog feeder?

Determine the correct position for your dog's food bowl by measuring your standing dog from the floor under the front paws to the top of the shoulders and then subtract about 5-6 inches. Below is an EXAMPLE to use. Please measure your pet to verify this will work.

IMPORTANT Side note... if your dog is like ours and drinks water like they are bobbing for apples, please clean up any splashed water. 

When it comes to raised feeders, cats are a little different. They would rather eat crouched than standing up. According to the experts at Animal Wellness Magazine, “The ideal height for a raised feeder is the cat’s knee height (approximately 4” to 6”); this eliminates the need to lift up the head while eating or drinking.”

Feeders are made of the same materials as our cabinets, baltic birch plywood. The stained feeders (or stained tops) will come with a clear poly coat on top of the wood. If you feel you need more once it arrives at your home, feel free to add it.

How do I measure my cat for a litter box?

LEAD TIME
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Our current lead time is less than 3 weeks as of May 2023. We are working 7 days a week to keep up with our orders. We appreciate your patience while we create your beautiful handmade item!


SALES
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Do you have sales or promo codes?

We like to keep our orders at a manageable level. We are a small company of 6 employees. On occasion, we will have a sale if we feel like we can fulfill orders in a timely manner. Additional discount codes are not valid during sales.

Sale price matching is not available during black Friday-cyber Monday sales. Regular sales (outside of bfcm) can be price-matched for 5 days after the purchase. If the sale has ended there is no price matching available.


SHIPPING
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Why do I not see shipping rates?

Shipping is free unless you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We wish they were. We ship only to the United States (48 contiguous). We do not ship to APO, FPO, or PO boxes.


Where do you ship? Who is your shipper? How much is shipping?

Shipping is free unless you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We wish they were. We ship only to the United States.

Our carrier is FedEx. We will ship to the address listed on your order. If you have entered the wrong address, just message us before we ship your item. We can help. But once it ships, it has to be redirected and FedEx will charge for that. You can sign up at FedEx for the shipping manager to track your order.

If you are local to Kansas City, contact us to pick your item up and get a discount for picking your item up!

When your order ships, we will send you a tracking number to enter on the FedEx.com site. You can see just when your new, long-awaited item will arrive.


Do you have items in stock and ready to ship?

Your new pet furniture will be made to order in your color choice with your handle selection and with your door center. Since each item is made fresh, we don’t have items in stock for immediate delivery. The items you see in our pictures were sold. You can count on your item to look nearly identical to the listing. Of course, if your item is stained, wood grain will vary.


What happens if my item arrives with shipping damage?

We really hate shipping damage. We use a ton of packing material to get your item from our home to yours dent-free. We want the moment you open your box to be a gloriously happy moment. FedEx takes very good care of our packages. But things still happen beyond our control. Although the damage is not common, like everything else, it can happen. If it happens to you, relax and know we will help you! Send us pictures of the damaged item and the damaged box. Most items can be repaired easily with help from us. This might include sending touch-up paint or sending a replacement part. Almost any piece on the furniture is able to be replaced by us and installed with minimal effort from the customer.


Can I get money back in lieu of parts?

We do not provide discounts or monetary compensation, please don't ask us, it is very awkward for us..... but we will happily provide repair pieces to get your purchase up and running as quickly as possible.


CHANGES TO PRODUCT
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Can I change the dimensions?

We have several different bin dimensions in our shop and do not offer dimension changes.

Please measure your space before ordering. We do our best to keep the site up to date. Please contact us if the listed dimension accuracy is crucial. We will be able to verify the size. We try to keep the website updated but we are human and listings can be missed.


Can I change my order once it is placed?

Unfortunately, once your order is placed your choices are processed. For this reason, no changes can be made once you hit the SUBMIT button. Also know we are ALWAYS just an email away. Message us with any questions prior to ordering.

Can I cancel my order?

Cancelations up to 48 hours are free. Any cancelation after 48 hours will be charged a $100 fee. Cancelations are not accepted after 10 days as your item is likely cut and painted/stained. Again, we can't stress enough to measure your space and double-check your color. If you need help, write us. We are always here to help.


WHAT MATERIALS DO YOU USE?
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What are feeders made from?

The feeders and food storage may be made from cabinet-grade, Baltic birch plywood, Glacier Green, or Thermally Fused Laminate. All of our materials are amazing products that are better for the earth.

Thermally Fused Laminate is certified by the Rainforest Alliance and FSC-certified and antimicrobial. 

Stained furniture and stained tops are made from Baltic Birch wood please expect occurrences from nature, including texture. There is no edge banding on the wood surfaces. Please look carefully at our pictures. Utilize the zoom function on your device. We work hard to ensure our pictures are accurate as well as our descriptions. We look for the best wood we can find to build your cabinet. Our wood is certified by The Forest Stewardship Council® (FSC) a non-profit organization committed to encouraging the responsible management of the world’s forests.

You can shop with us knowing we use responsibly sourced materials.

When paint is used, we use washable, cabinet paint in a semi-gloss finish paint on our cabinets and hampers. To clean your item, use a soft cloth, warm water, and the tiniest amount of mild dish soap. Do not use abrasive materials or harsh chemicals. It will ruin the surface.

We use washable, cabinet paint in a semi-gloss finish.

*colors names/brands subject to change without notice.

We call it: Actual maker name:
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Soft white Behr Palais White - the only white we offer.

We have found it matches most homes best.

English Channel Blue by Behr

Darker gray Behr Magnetic Gray N500-5

If you need a custom color to specifically match your decor, we do offer any of our styles as "unfinished". This allows you an opportunity to finish your cabinet at home in just the right color! Just leave a note on your order requesting *unfinished*.

Rather have a stained feeder? Please be sure to understand stain uptakes differently with each piece. It will have wood grain, swirls, and color variances. If this is not appealing to you, consider a painted item. Keep in mind computer monitors may impact colors. We are not responsible for this. Customers should look at colors via online vendor sites or in person from vendor sites.

The colors we stock for cabinets are below. See pic in listing.

True Black

Jacobean (dark brown) as of 2/05/2022

Provincial (warm brown)

Aged Barrel

Unfinished is available upon request.

Stained items will have a layer of clear protection applied. Swirls and grain are present. Edges are not banded. Please utilize the zoom feature to see details.

Keep in mind when looking at the stain colors, we use Baltic birch plywood. Each wood species will react to stain in a different way. This is important if you are trying to match cabinets.

Again, we mention, a stained feeder and storage cabinet will have swirls and color variation along with wood grain and texture. If this is not something you prefer, consider our painted items.

Also, stained items may smell like stain for a few days.

CALIFORNIA CUSTOMERS: Because we use paint and stain, here is your Prop 65 warning:
WARNING: This product can expose you to chemicals including arsenic, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.

Is assembly required:
Yes, simple assembly is required. We will provide written a video with simple instructions.

If you have any other questions that we have not addressed here, just send us a message!

Thank you for considering our shop!

We offer many items that compliment each other from essential items to fun decor

Please clean with a soft damp cloth. Do not use abrasive cleaners.